Haven't found the information you need on the website? Have a specific or general question?
We welcome your requests, questions and feedback. Use the links below to mail, phone, fax, email, or send a text message to one of our customer service agents.
Hours of Operation:
Customer Service: 7.00am-9.00pm PST (Weekdays); 9.00am-5pm PST (Weekends) Retail Store: 11am-7pm EST (Everyday) Corporate Head Office: 9.30am-5.30pm PST (Weekdays)
MAILING ADDRESS
Corporate Head Office
Times Telecom Inc. Suite 400, North Tower
5811 Cooney Road
Richmond, BC V6X 3M1
CANADA
PHONE NUMBERS
Consumer Contact Details
For questions pertaining to your customer account, billing & e-billing support, your rewards program, and website inquiries:
General Customer Care & Technical Support
Vancouver
604.606.7888
Toronto
905.415.3866
All other cities
1.888.980.8380 Toll Free
General Customer Care & Technical Support
Vancouver
604.628.5883
All other cities
1.888.668.6054 Toll Free
Business Contact Details
Corporate Office
604.279.8787
Times Telecom Retail Branch
905.415.3866
Media Relations
Vancouver
604.279.8787
All other cities
1.888.668.6053 Toll Free
Sales Inquiries
Vancouver
604.279.8787
All other cities
1.866.822.6678 Toll Free
Agent Program
Vancouver
604.484.9603
Shop&Save Merchant Sponsorship
Vancouver
604.279.8787
All other cities
1.888.668.6047 Toll Free
Career Opportunities
Vancouver
604.279.8787
All other cities
1.888.668.6037 Toll Free
FAX NUMBERS
Vancouver
604.279.8775
Toronto
905.415.3997
Edmonton
780.669.5691
Calgary
403.770.8369
eMAIL ADDRESSES
Consumer Contact Details
Customer Care & Technical Support
support@timestelecom.ca
Account & Billing Support
account@timestelecom.ca
eBilling Support
ebilling@timestelecom.ca
Website Inquiries
webmaster@timestelecom.ca
Business Contact Details
Corporate Office
info@timestelecom.ca
Times Telecom Retail Branch
toronto@timestelecom.ca
Media Relations
mediarelations@timestelecom.ca
Sales Inquiries
sales@timestelecom.ca
Agent Program
agents@timestelecom.ca
Shop&Save Merchant Sponsorship
salesteam@timestelecom.ca
Career Opportunities
hr@timestelecom.ca
SMS - SEND A TEXT MESSAGE
Times lets you text message your questions and comments on your mobile phones and other suitable handheld devices. Once we receive your SMS, well send you our reply to your registered email address. If your question is more complex, Times will contact you by telephone.
